Legal

Returns & Refund Policy

We want you to love your Preshh GO. If something is not right, we're here to help.

1. Right of withdrawal (14 days)

EU consumers may return their order within 14 days of delivery, no questions asked, provided the product is unused, complete, and in its original packaging. To initiate a return, email support@preshh.com.br with your order number.

2. Return shipping

Return shipping costs are borne by the customer, except when the product is defective or the wrong item was sent — in which case we cover the return and issue a full refund.

3. Refund timing

Refunds are issued to the original payment method within 14 days of us receiving the returned item, or earlier once the return has been verified.

4. Warranty claims

For defects covered by the statutory legal warranty (2 years in the EU), contact us at support@preshh.com.br with a description of the issue and photos where relevant. We will repair, replace, or refund at our discretion.

5. Non-returnable items

For hygiene reasons, opened CO₂ cartridges cannot be returned. Custom or personalised orders are also non-returnable unless defective.

6. Damage in transit

Please inspect your package on delivery. Report visible damage to the carrier immediately and photograph the packaging before opening. Send photos to support@preshh.com.br within 48 hours.

Last updated: February 2026. This document was drafted by the Preshh team and should be reviewed by qualified legal counsel before final publication in each jurisdiction.