Legal
Returns & Refund Policy
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1. Right of withdrawal (14 days)
EU consumers may return their order within 14 days of delivery, no questions asked, provided the product is unused, complete, and in its original packaging. To initiate a return, email support@preshh.com.br with your order number.
2. Return shipping
Return shipping costs are borne by the customer, except when the product is defective or the wrong item was sent — in which case we cover the return and issue a full refund.
3. Refund timing
Refunds are issued to the original payment method within 14 days of us receiving the returned item, or earlier once the return has been verified.
4. Payment processing & currency-conversion fees
Where a refund results from a voluntary cancellation, withdrawal or change of mind (i.e. not a defective product or an error on our part), the non-refundable fees charged to us by the payment provider are deducted from the amount refunded. These include card/payment-processing fees and any currency-conversion fees (for example, Stripe or PayPal processing and FX fees). Such fees are set and retained by the payment provider — not by Preshh — and are not returned to us when we issue your refund. If your return is due to a defective product or an error on our part, you receive a full refund with no deductions.
5. Warranty claims
For defects covered by the statutory legal warranty (2 years in the EU), contact us at support@preshh.com.br with a description of the issue and photos where relevant. We will repair, replace, or refund at our discretion.
6. Non-returnable items
For hygiene reasons, opened CO₂ cartridges cannot be returned. Custom or personalised orders are also non-returnable unless defective.
7. Damage in transit
Please inspect your package on delivery. Report visible damage to the carrier immediately and photograph the packaging before opening. Send photos to support@preshh.com.br within 48 hours.
Last updated: February 2026. This document was drafted by the Preshh team and should be reviewed by qualified legal counsel before final publication in each jurisdiction.